Frequently Asked Questions

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What are CRW’s hours?

Office hours for the District are Monday through Thursday from 7:30 a.m. until 5:00 p.m, and Friday from 7:30 a.m. until 4:00 p.m. The office is closed on Saturday, Sunday and holidays.

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Who do I call if there is an emergency?

Please call Customer Service 503-722-9220.

If the emergency occurs outside of regular office hours a recording will direct you to our emergency service line. Emergency situations include low or high pressure problems and emergency shut-offs.

If you call the Customer Service phone number after hours, you will hear a recording giving you several options. This message also includes the emergency number.  DO NOT call the emergency number with questions regarding your account. Emergency personnel DO NOT have access to billing or customer account information.

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How can I check on my bill?

For questions on your account, service requests, closing or opening an account, or to pay your bill by credit or debit card, please call 503-722-9220 during office hours. Calls are answered in the order received. You may also access your account online. Click on the link Online Bill Payment.

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How is my bill computed?

Bills are computed based on the amount of water you use. The rate per unit of water used [one unit equals 100 cubic feet of water (also known as a “CCF”) or 748 gallons] is on a sliding scale. These are shown as “Blocks” on your water bill. The more water used, the higher the cost per unit. CRW’s billing blocks for single family dwellings are: (Block 1) 0-4 units, $1.90; (Block 2) 5-8 units, $2.11; (Block 3) 9-24 units, $2.51, and (Block 4) 25 and up, $3.20.

  • Bills also include a bi-monthly meter charge based on the size of the meter.
  • Meters are read bi-monthly.

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When is my payment due?

Bills are sent the last day of the even months and are due the fifteenth of the odd months.

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What payment methods are available?

  • The easiest way to pay your water bill is by signing up for the District’s program called RapidPay. This program automatically withdraws the amount due on your bi-monthly water bill from your bank account. Call 503-722-9220 to have a form sent to you.
  • You may also pay online anywhere at anytime with VISA, MasterCard or Discover.  Register your online account at Online Bill Payment.
  • Payments can also be made by check or money order mailed to Clackamas River Water, PO Box 3277, Portland, OR 97208 or dropped off at the District office 16770 SE 82nd Dr., Clackamas, OR 97015; Beavercreek Cooperative Telephone Company, 15223 Henrici Rd., Oregon City, OR 97045; Milwaukie Center, 5440 SE Kellogg Creek Dr, Milwaukie, OR 97222; Pioneer Community Center, 615 5th St, Oregon City 97045.
  • Cash, checks, and credit cards are accepted at the District administration building, 16770 SE 82nd Dr, Clackamas, OR 97015 during business hours.

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How can I check my system for a leak?

Your water meter has a needle that turns like the second hand of a clock. Each time it goes around, one cubit foot of water (or 7.48 gallons) has been used. All water meters also have a small triangle-shaped dial that has no values around it, but it will detect small water flows. To determine if you have a leak, do the following steps:

  1. Turn off water sources being used in the house or any water features in your yard.
  2. Note the position of the dial on the water meter.
  3. Do not use any water for 20 minutes and if the triangle-shaped dial indicator has not moved, you can feel comfortable that you do not have a leak.
  4. If this indicator needle has moved, start checking your hose connections, toilets, faucets, sprinkler systems, or any water features for drips or running water.

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Does it cost a lot to keep my lawn green in the summer?

The cost to keep your lawn green in the summer will vary with the size of the lawn and whether you apply more water than is needed.  Published average usage in the summer excludes those with very large lawns and expansive landscapes. However, a good rule of thumb is to look at your winter water bill and then multiply by 3.  You can expect to use that much or more on your lawn and other outside uses in the summer.  For an estimate of the minimum amount of water needed to keep your lawn green, click here.

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Is my water safe to drink?

Clackamas River Water takes pride in the quality of water we deliver to our customers. We take hundreds of water samples each year to monitor the quality of your drinking water. The water delivered to your home or place of business is equal to or better than all the regulatory standards set by the Environmental Protection Agency (EPA) and the Oregon Health Department. You can view a copy of the annual water quality report on this web site under the heading of “Water Quality”.

For water quality questions or concerns, call Suzanne DeLorenzo at 503-722-9241 or by e-mail at sdelorenzo@crwater.com.

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When and where are Board meetings?

Regular Board meetings are held at 6:00 p.m. on the second Thursday of each month in Clackamas River Water’s Administrative offices at 16770 SE 82nd Drive. The public is encouraged to attend. Special meetings are advertised through the newspaper and posted in the kiosk at the front of the building.

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